Cancellation, refunds & withdrawal

If you are within 14 days of your purchase, you can end the contract now and get money back. You do not have to give a reason.

Withdraw from contract here

Different from cancelling: withdrawing ends the contract now and refunds you under the 14-day right of withdrawal.

You can cancel at any time from Settings → Billing, in the same few clicks it took to subscribe. Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, and you are not charged again.

Your plan includes a set number of analyses each billing period, and your access starts immediately. If you ask for a refund, you pay only for the analyses you actually ran, and we refund the rest:

• If you did not run any analyses in that period, you get a full refund.
• If you used your whole allowance for that period, the service for that period has been delivered in full and no refund is due.
• An analysis that failed and was credited back to your allowance does not count as used.
• Document-chat messages are not counted against your refund.

This is a calculation of what you received, not a fee for cancelling. We never charge a cancellation fee.

Single-analysis purchases. Your credit is refundable in full for 14 days while it is unused; once you ask us to run it and we deliver the analysis, that purchase is complete and the 14-day right no longer applies to it — which is why we ask for your request and your acknowledgement on screen before the analysis begins.

Within 14 days of any charge — including a renewal charge — you can ask for a refund without giving a reason, by emailing legal@fixmycontract.com from the address on your account. We reply within 5 business days and, where a refund is due, ask Polar to issue it.

After 14 days we can still refund at our discretion — for example if the Service was unavailable for an extended period, or if something went wrong on our side. Ask us; we would always rather resolve it directly. If you think this calculation is not fair in your case, tell us. We will look at it again.

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from this contract within 14 days, without giving a reason.

This right is not taken away by starting to use the Service. Because FixMyContract is a digital service that adapts to the documents and settings you give it, your right of withdrawal continues until the service for your billing period has been fully performed.

If you withdraw after asking us to start immediately, you pay a proportionate amount for what you have already received — calculated exactly as above, and never more than the amount you paid. We refund the balance within 14 days of receiving your notice, using the same payment method.

Under the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), services performed instantly in an electronic environment, and services whose performance has begun within the withdrawal period with the consumer's consent, are excluded from the right of withdrawal. If you are a consumer in Türkiye and you asked us to begin immediately at checkout, that exception applies to you. The refund calculation above still applies to you as a contractual promise, so you can still ask for a refund of your unused allowance within 14 days.

You may bring a complaint to the Tüketici Hakem Heyeti or the Tüketici Mahkemesi, and, where the law requires it, mediation must be attempted before a lawsuit is filed (Law No. 6502, Article 73/A).

Paid plans are sold by Polar as Merchant of Record. Refunds are therefore issued by Polar to your original payment method. A refund does not by itself cancel your subscription — if you want to stop future charges, cancel in Settings → Billing (or ask us to, and we will).

If you think you were charged in error, please contact us first at legal@fixmycontract.com — we would rather refund you than have you open a dispute with your bank. Tell us the date of the charge and the email address on the account, and we will look into it. We read every message.

You do not have to use this form — any clear statement is enough. It is here because the law requires us to make one available.